Software Maintenance Programs

Subscribe to a National Instruments software maintenance program and get the most out of your software investment. With a standard or premier membership, you can stay up to date on the latest technology improvements by automatically receiving software updates and maintenance releases. Additionally, you can reduce your application development time with direct access to technical support from NI applications engineers. You also have access to special online, on-demand software training modules and the opportunity to learn more about features, application uses, and development best practices.

All customers automatically receive a one-year membership in the Standard Service Program (SSP) with the purchase of most software products and bundles including NI Developer Suite . The Volume License Program (VLP) also includes SSP entitlements for users, plus additional account entitlements and benefits.

	Self-Service	Standard Service Program (SSP)1	Premier Service Program (PSP)
Which Program Is Right for Me?
How often do I need access to direct technical support?	Never	Regularly	Frequently
How complex are the applications I might need support for?	Basic	Basic to intermediate	Intermediate to advanced
How much does the risk of downtime impact me?	Not at all	Slightly	Very
Do I need direct support outside 8:00 a.m. to 5:00 p.m. CST?	–	–
Do I want to stay up to date on the latest technologies available?	–
1All customers automatically receive one year of SSP membership with their purchase of most software products. NI Developer Suite and the Volume License Program also include SSP entitlements, plus additional benefits related to those programs.
Program Features
Phone and E-mail Support
Hours of Operation	–	8:00 a.m. to 6:00 p.m. CST, M-F2	7:00 a.m. to 7:00 p.m. CST, M-F2
Support Contact	–	Applications engineers	Senior applications engineers
Upgrades and Maintenance Releases	–
On-Demand Training2	–
Online Self-Help
KnowledgeBase
Discussion Forums
NI Developer Zone
2 Local access and languages vary by location. Please contact your local branch for more information.